Most email service providers offer account recovery options such as resetting passwords or answering security questions. Look for these options on the sign-in page of your email service provider's website and follow the prompts provided.

Google can help you recover access to your account by asking a series of security questions to verify your identity. Important: To recover an account for a child under 13 years: Learn how to reset your child's password. To recover a work, school, or group account: For help, contact your administrator.

If you find this error message, you have to use a different number. To protect you from abuse, we limit the number of accounts each phone number can create. You can use a family member or friend's phone number instead. It may also help if you attempt to use a number from a different phone carrier.